This Privacy Policy explains how COSMIC, a product of Salt & Pixel Studio LLC (“COSMIC,” “we,” “us,” or “our”), collects, uses, stores, and shares information when you visit our website, create or use a COSMIC account, interact with our platform, contact us, or use services connected to COSMIC.
By using COSMIC or our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information you provide directly to us, information generated through your use of COSMIC, and limited information from services you choose to connect to the platform.
This may include:
- Name, email address, phone number, and other contact information
- Restaurant, organization, and location information
- Account credentials and user profile information
- Team member names, roles, permissions, and account activity
- Menu, reservation, catering, customer, inventory, vendor, and operational information entered into COSMIC
- Billing and subscription information
- Support requests and communications with us
- Technical information such as browser type, device information, IP address, and usage activity
- Information received through third-party services you choose to connect to COSMIC
We only collect information that is reasonably necessary to provide, maintain, improve, and support COSMIC.
Restaurant Customer and Guest Information
Restaurants using COSMIC may collect or manage information about their own customers and guests through features such as reservations, waitlists, catering inquiries, online ordering, customer records, and related restaurant services.
This information may include a guest’s name, contact information, reservation details, order history, preferences, notes, special requests, or other information provided to the restaurant.
When COSMIC processes this information on behalf of a restaurant, the restaurant remains responsible for how it collects and uses its customer data. COSMIC processes that information to provide the services requested by the restaurant.
How We Use Information
We may use information collected through COSMIC to:
- Create and manage user accounts
- Provide restaurant management tools and platform functionality
- Operate menus, reservations, catering, customer management, reporting, inventory, and other COSMIC features
- Connect and synchronize supported third-party services
- Provide customer support
- Process subscriptions and payments
- Send service-related notices and account communications
- Monitor platform performance and troubleshoot problems
- Improve COSMIC features, usability, and security
- Prevent fraud, abuse, unauthorized access, and other harmful activity
- Comply with legal obligations
Third-Party Integrations
COSMIC may allow you to connect third-party platforms and services, including point-of-sale systems, website platforms, payment providers, accounting tools, delivery services, or other restaurant technology.
When you choose to connect an integration, COSMIC may exchange information with that provider as necessary to perform the requested connection or synchronization.
The information available to COSMIC depends on the integration, the permissions you authorize, and the third party’s own policies and technical capabilities.
Third-party services are governed by their own privacy policies and terms. COSMIC is not responsible for the privacy practices of third-party providers.
Payment Information
Payments for COSMIC subscriptions or services may be processed by third-party payment providers.
We do not intend to directly store complete payment card numbers or sensitive card authentication information on COSMIC servers when payment processing is handled by a third-party provider.
Payment providers may collect and process payment information according to their own privacy policies and security practices.
Cookies and Similar Technologies
Our website and platform may use cookies, local storage, and similar technologies to remember preferences, maintain sessions, understand how COSMIC is used, improve performance, and support security.
Some third-party services used by the website or platform may also place cookies or use similar technologies.
You can control certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of COSMIC.
How We Share Information
We do not sell personal information to advertisers.
We may share information with service providers and partners when reasonably necessary to operate COSMIC. These may include hosting providers, payment processors, email providers, analytics services, support tools, security providers, and connected integrations.
We may also disclose information when:
- You request or authorize the disclosure
- It is necessary to provide a feature or integration you have enabled
- We are required to comply with applicable law, legal process, or government requests
- We believe disclosure is necessary to protect COSMIC, our users, our customers, or others from fraud, abuse, security threats, or harm
- Our business is involved in a merger, acquisition, financing, sale, reorganization, or similar business transaction
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, application, storage system, or method of transmission can be guaranteed to be completely secure. Users are responsible for protecting their account credentials and maintaining appropriate access controls for their organization.
Data Retention
We retain information for as long as reasonably necessary to provide COSMIC, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect the security and integrity of the platform.
Retention periods may vary depending on the type of information and the reason it was collected.
Your Choices and Rights
You may be able to review or update certain account information directly within COSMIC.
You may also contact us to request access to, correction of, or deletion of certain personal information associated with your account, subject to applicable law and legitimate business or legal retention requirements.
Depending on where you live, you may have additional privacy rights under applicable law.
Restaurant Guest Requests
If you are a customer or guest of a restaurant that uses COSMIC and you have a question about information that restaurant collected about you, you should contact the restaurant directly.
Because COSMIC may process that information on behalf of the restaurant, we may need to refer requests concerning restaurant-controlled customer data back to the restaurant.
Email and Communications
We may send transactional or service-related communications concerning your account, security, subscriptions, connected services, support requests, or important platform updates.
If we send optional marketing communications, you may unsubscribe using the instructions provided in those messages. Service-related communications may still be sent when necessary to operate your account.
Children’s Privacy
COSMIC is designed for businesses and restaurant professionals and is not intended for children under 13.
We do not knowingly collect personal information directly from children under 13 through the creation of COSMIC business accounts.
Third-Party Links
Our website or platform may contain links to third-party websites, services, or applications. We are not responsible for the content, security, or privacy practices of those third parties.
Changes to This Privacy Policy
We may update this Privacy Policy as COSMIC evolves, our services change, or legal requirements change.
When we make changes, we may update the effective date at the top of this page. Material changes may also be communicated through the website, the COSMIC platform, or other appropriate methods.
Contact Us
If you have questions about this Privacy Policy, privacy practices, or information associated with your COSMIC account, please contact us through our Support or Contact page.
Salt & Pixel Studio LLC
COSMIC
Florida, United States