Help Center
Browse setup help, product guidance, and answers by COSMIC module.
COSMIC Support
Get help without getting lost.
Find the right answer, get pointed to the right setup, or send us what is happening when you need a human.
Help should feel simple.
Start with the fastest path
Choose the kind of help you need.
Some questions need a quick answer. Some need a closer look. COSMIC gives both a clear place to start.
Contact Support
Send us the issue, the module you are working in, and what you expected to happen.
Getting Started
See how COSMIC connects to the restaurant tools you already use and where to begin.
Account & Billing
Get help with account access, plan questions, billing, and other account-level needs.
Help us see what you see
A little context goes a long way.
When you contact support, these details help us understand the problem faster without making you explain the entire restaurant from scratch.
Restaurant & location
Tell us which restaurant and location you were working in.
COSMIC module
Let us know whether it happened in Menus, Reservations, Integrations, or another area.
What happened
Include what you clicked, what you expected, and what happened instead.
Screenshot or error
A screenshot or exact error message can make troubleshooting much faster.
Support across COSMIC
From setup questions to something that just does not look right.
Support is not limited to one part of the platform. Start with the area you are working in and we can narrow it down from there.
Connections & Sync
POS connections, mappings, sync activity, website connections, and integration questions.
Restaurant Tools
Menus, reservations, catering, QR tools, inventory, vendors, reports, and locations.
Team & Access
Invites, permissions, positions, account access, and team settings.
Setup & Configuration
Module settings, restaurant information, notifications, branding, and preferences.
Still need a hand?
Send us what is happening.
We will help you get pointed in the right direction so you can get back to running the restaurant.