Average Rating4.7Across connected profiles
Guest Reputation
Reviews
See guest feedback in one place, respond quickly and turn happy visits into more reviews.
Total Reviews286+18 this month
Response Rate92%2 need a reply
Requests Sent18This month
Recent Reviews
Newest guest feedback across your connected profiles.
Rating Breakdown
Current guest rating mix.
Guests keep mentioning service.
“Friendly,” “fast,” and “attentive” are the strongest positive themes in recent feedback.
Review Inbox
Read, filter and respond without jumping between review sites.
No reviews foundTry a different search or filter.
Review Requests
Ask recent guests for feedback using their existing consent and contact preferences.
Request Automation
Send a review request after a completed guest experience.
Automatic review requestsEligible guests receive one request after a completed order, reservation or catering event.
Send delayWait after the guest experience before asking.
Preferred channelOnly sends where valid contact consent exists.
Recent Requests
Review-request activity from COSMIC.
Review Insights
See the themes behind the star rating, not just the average.
Guest Sentiment
Recent review language grouped by theme.
Servicefriendly · attentive · fast+18%
Food Qualityfresh · flavorful · portions+11%
Wait Timebusy · wait · seating-6%
Atmospherewaterfront · music · lively+9%
Source Performance
Rating and volume by review profile.
Google214 reviews4.8
Facebook48 reviews4.7
Yelp24 reviews4.3
Review Settings
Choose how COSMIC watches review profiles and how your team handles responses.
Review Profiles
Profiles included in your reputation dashboard.
Google Business ProfileThe Orbit Bistro · Fort Pierce
ConnectedFacebookThe Orbit Bistro
ConnectedYelpThe Orbit Bistro
ConnectedResponse Preferences
Keep the inbox useful for the whole team.
Flag reviews 3 stars or belowSurface critical feedback in the Action Center.
Notify managers about new reviewsShow a COSMIC notification when a new review arrives.
Response ownerDefault person responsible for public replies.